How are things going with your new boss? She has been there a little over a month, right?”
“It is exactly six weeks tomorrow.”
“Honestly, it hasn’t gone well. I’ve had almost no meaningful time with her. Every conversation has been transactional. She knows nothing about me; professionally, personally, why I’m here, or where I hope to go.”
“Personally, I’m struggling with caring for my mom who’s ill. She has no idea.”
Professionally, I can’t get any feedback. When I push for some, she tells me to keep doing what I am doing. I am frustrated.”
Those were the words of one of my executive coaching clients. Unfortunately, I hear versions of this conversation far too often.
People leave organizations because they never experience care in ways they recognize. Caring isn’t simply a feeling. It is a feeling caused by leadership behavior.
Now let’s make it personal.
Suppose I went to several of your direct reports and asked: “How do you know (insert your name here) cares about you? What would be their answer?
Would they be as frustrated as this individual?
Below is a framework to help you analyze and predict what your direct reports would say. I call it the TUF analysis. It has three elements. Time, Understanding, and Feedback (TUF).

Let’s do a TUF analysis right now. It can be instructive to think about two direct reports. The most outstanding and the most challenging.
Time
Time, the first element, has two dimensions; quantity and quality. In each, think of is as a Goldilocks spectrum, that goes from too little, just right, to too much.
Quantity
Too Little Just Right Too Much
Quality
Too Little Just Right Too Much
Place yourself on each spectrum.
Are you where you need to be? Consider writing a couple of bullets to capture your feelings and reasoning for your scores.
Understanding
The two dimensions are professionally and personally. Same Goldilocks spectrum. The governing question for this element is: How well do you understand them professionally and personally.
You can definitely know too much about an individual. I am thinking about the individual who has no filter and shares everything.
Here are some considerations. What motivates them? What brought them here? What is their career trajectory? How is their personal life impacting their professional direction?
Professional
Too Little Just Right Too Much
Personal
Too Little Just Right Too Much
This is unique for every individual. Consider what is reasonable for the amount of time you have known someone. Knowing someone in the workplace for ten months, is much different than someone you have known for 10 years.
Feedback
This element evaluates the type of feedback you provide on the two dimensions of tactical and strategic. Tactical feedback addresses those things you see every day. For instance, quality, attendance, and deadlines.
Strategic feedback focuses on those things related to the big picture. Such as recognizing progress towards an individual’s long term leadership development, a new career milestone, or credential.
Tactical
Too Little Just Right Too Much
Strategic
Too Little Just Right Too Much
Score yourself on the spectrum and write some notes to put the score into perspective.
Putting it All Together
In this exercise you just determined the “why” behind what your direct reports would tell you. Now predict what they say.
Next steps
If you are not hearing what you want to hear, what actions do you need to take? Start here: determine which dimension in which element needs to move closer to “Just Right”.
That shows people they matter.
The real purpose of the TUF framework.



