Thoughts on Leadership

Today a team member overstepped their authority with a client that you had to repair. It took hours out of a critical project and damaged your reputation with the client.

The incident was the catalyst for several significant leadership errors by you later in the day.

First, you lost your cool with the team member. Later, in a meeting with a colleague you were distracted, misinterpreted a comment and became defensive and argumentative. Just before leaving for the day, you ignored a vendor who stopped by your office. Turns out the vendor went out of their way to personally deliver the prototype to you ahead of schedule.

That was quite the day.

In retrospect, you may assess you had a negative impact on three people. I think you had a much greater negative impact.

Why? Because as a leader your impact travels well beyond your direct interactions.

Let’s make it personal.

Imagine a split screen in front of you. On the left the best leader you ever directly worked with and on the right the worst.

How did each of them make you feel?

I will guess thinking about them brought up some emotions.

Did you ever talk about those leaders?

Where and when?

You probably talked about them at work, lunch, dinner, and social events. Individuals in the workplace love to talk about their leaders and the impact they are having on them. Positive or negative.

Leaders impact your thoughts, mood, and interactions in and outside of the workplace.

Here is a personal story about a negative leader I experienced. He was the leader of six high performing capable direct reports. We were all colleagues, with significant responsibilities. Our weekly meetings with the boss were a source of stress. We knew one of us was going to be made an example of at the meeting. It happened every week. One of us would get called out and put under a negative spotlight for not making numbers or some other challenge. He always focused on problems and negative events.

How far do you think his negative impact reached?

It was well beyond his direct reports. When we left that meeting, we would all go into our silos and talk to our counterparts.

For me, I talked to other folks in the organization and even my wife about his impact. Due to the treatment from this leader, it affected my mood and interactions. I know I uncharacteristically pushed my direct reports. Who may have pushed their direct reports.

Let’s estimate the scale of your leadership impact. Here is an exercise to visualize and quantify the breadth and depth of your impact.

 

  • Start with the number of your direct reports. Then the number of their direct reports. Quantify that number.
  • Quantify your colleagues and other stakeholders you interact with regularly. What is that number?
  • Now estimate the secondary effects.
    • Those secondary relationships are people your colleagues and stakeholders interact with such as other colleagues, associates, or family members. Estimate that number

You now probably have a good estimate of the number of folks you impact directly and indirectly.

When I do this exercise with a group of mid-level leaders the numbers always top one hundred.

As the top leader of an organization, you directly impact every member; Your direct reports most significantly. A small business owner impacts every employee and their family. They have an impact on investors, suppliers, and customers.

If you are a school principal your interactions impact your faculty and staff, students, parents, the board, and other administrators in your district.

You just increased your self-awareness around who you influence and how. Your circle of impact is similar to a pebble in a calm pond. The circles reach out very far with big waves in close and smaller further away.

Consider the impact you are making beyond your direct reports. Are the conversations about you and your leadership in the lunch room, in meetings, and at dinner tables positive? If not, how can you change that?

There are good reasons not to pursue your life’s passion in your work.

The stories of two coworkers.

The first, Diedre can be cynical and unenthusiastic at work. She is competent and gets things done. However, she does not take on extra projects or push for the next level. A common statement from her was: “I am here because my husband is self-employed and we need the health insurance.

Bill is in a similar situation. “I took this position to provide for our family while my wife is in grad school. I don’t want to continue in this field. However, it gives me the flexibility to be available and care for the kids. When she completes school, I will be able to start my own business.”

If you don’t love what you’re doing, why are you doing it?

In today’s world there is a constant push to follow your passion in your work. Do you have to be fulfilled in your work? What if you are pursuing work for the utility of it, like Deidre and Bill?

Comparing Deidre and Bill situations it appears Bill is fulfilling a necessary step en route to what is next for him. His passion is starting a business.

Deidre is a grandmother living near her kids and grandkids. What is most important to her is a low-pressure, no stress work life that provides income and healthcare. Her passion is her family.

I believe pursuing your life’s purpose is important. However, your purpose does not have to be your work.

For many our work is our passion. The business owner, doctor, executive director of a nonprofit are all pursuing their passion.

Their passion is their work.

However, there are plenty of reasons to pursue work you are not passionate about. The work may be an integral part of you achieving your passion. Your work may serve as a stepping stone, a key piece of a larger picture, or possibly a test of your curiosity or capability.

A stepping stone. You cannot lead a business without some experience in the industry. Taking a position in that industry that you are not passionate about builds that experience.

A key piece of the big picture. To pursue being an actor or artist you have to support yourself to live. We are all familiar with stereotypes of artists working as servers in restaurants to pursue their dreams. Your work may provide the funding to pursue your passion.

A test. I wonder what it is like to work in the travel/construction/financial/health/(fill in the blank) industry? Every work experience informs our path forward and may present new opportunities.

Defining your passion is what is most important. Understanding how your work supports that passion is next.

What is your passion? What do you love to do?

If your work is your passion, great! Your work does not have to be your passion!

If your work is not your passion, how does your work support you to pursue your passion?

Bobby feels his performance is worthy of promotion after two years in his job. Today he had a conversation with his boss during his semi-annual review and brought up the topic. His boss’s response was that he has not shown the leadership expected of one ready to be promoted.

His first thought was; Leadership, I am buried in the organization, how in the world am I supposed to show leadership? So, he asked, “what should I be doing?”. The answer was not very encouraging. She told him to do the things that leaders do and be visible.

Understandably, he left her office frustrated. His thoughts: I need more specific guidance. I don’t know what she is talking about and by the way, whatever I do will not work since I am not in charge.

It is not uncommon for me to hear such stories from clients looking to progress in their careers. The question they want to be answered is: How can I lead when I am not in charge? To that I have them address two essential questions:

  1. How am I leading myself?
  2. How am I seen as a leader today?

Leaders must be comfortable with leading themselves before becoming comfortable leading others. In reality, every leader has to answer to someone. How did they get to their position? They probably demonstrated some leadership acumen prior to promotion.

Let’s transition from Bobby to you. I propose starting by writing your definition of leadership. After all, that is what you are after isn’t it? Here is mine:

“The art of positively influencing others to unite and achieve common goals”

Here is an assessment of my definition. First, leadership is an art, not a science, everyone does it differently, using their own techniques and methods. Second, it is about influencing others. Leadership is not about standing in front and giving directions; it is about being a positive influence. Lastly, it’s uniting others to accomplish a common objective. To me the most important elements of this definition are that leadership is about influence and accomplishment, not position and accomplishment. That means anyone at any level can be a leader.

What is your definition of leadership?

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What are its key elements?

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Congratulations. You just created a vision for your leadership. My assumption is your definition said more about motivating, inspiring, and shaping others than about your position or authority level.

Now, assess yourself to determine a realistic view of you, the leader. What are your skills, tendencies, likes/dislikes, and strengths? Measure yourself against your definition. On a scale of 1-10 grade yourself on leading yourself.

Next, how well do you meet your definition with others? How do we determine that? We ask what is it like to be on the receiving end of your leadership. We ensure you address how well you lead yourself. For me, I ask how well I influence, unite, and achieve results when leading others. Because they are the key elements of my definition. What do you need to ask?

That is the starting point. Step two, build a leadership development plan. It includes goal setting, specific skills to develop, reading to complete, and most importantly actions to take, assess, and be accountable to.

So, how do you lead when you are not in charge?

You develop your ability to influence others and use it to be a positive force to accomplish common goals as a team.

If you lead yourself well and develop your ability to influence others, you will be on the path to being a leader regardless of your level, line worker to CEO. People may listen to authority – leaders of position however, they follow leaders who are a positive influence – leaders of voice.

Be a leader of voice – a person who influences, motivates, and inspires others.

Let’s fast forward to Bobby’s conversation with his boss in six months, it may go something like this. Over the past six months we agreed what my leadership development should look like and here are the results. My definition of leadership is this: ____________. I received feedback from every team member and worked to specifically contribute to my team in this manner: __________. The results have been ___________ and you have given me additional responsibilities. I am ready to move to the next level and continue my growth.

What can you do to create a conversation like this in your future?

“Adversity does not build character it reveals it” James Lane Allen.

“Her calm leadership under incredible pressure it what made us successful today!” You have heard a statement similar to this before and maybe said it yourself. Reflect on a leader who you are familiar with: a boss, a coach, a political leader, a coworker, who successfully deals with crisis after crisis. How do they maintain their poise and steady leadership while embroiled in a situation rife with challenges, imperfect information, and severe consequences caused by their decisions?

My premise: They are not just great crisis leaders, they are great leaders because they live by and continually practice the values required to lead under duress.

Crisis leaders are decisive, selfless, focused on the mission, the good of the organization, and its people. They communicate clearly, are trusted, and have the courage to speak and stand by their convictions. They do this all the time, not only in response to a crisis. Living and practicing those values with every interaction regardless of its magnitude builds the “crisis leader” muscles.

Core values are the foundation of our being, drive our behavior, and are what is personally most important to us. In times of crisis our personal façade is torn away and our core values are bare for everyone to see. If you feel you are unable to lead in a crisis – maybe it is time to examine how you handle your daily small predicaments. Will the values “muscles” you are exercising serve you in the next major crisis you encounter?

You cannot show up on game day and expect to win without preparation!

Take 30 seconds to jot down your thoughts on what leaders do:

Now how do they do it.

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I had the unique opportunity in the early 2000’s to be part of an all United States Service Academy team to draft and edit a new edition of The Armed Forces Officer. The broad purpose of the book was to get to the essence of what it means to lead as a military officer.  More narrowly how the different cultures of each service apply those broad strokes.

Guess what? Those broad strokes apply to leadership in any forum and the focus on different cultures applies directly to the corporate, educational, and the nonprofit world very well.

What do leaders do?

Leadership is a bond of trust. If trust does not exist between the leader and the led, leadership is not happening. Here are several possibilities of what is actually going on.

  • The leader is being obeyed. They are a leader of position, not of voice. A leader of voice is an individual followed because they are a voice of leadership. Respected for their expertise and approach.
  • The leader is in front of the organization but not building or leading from a place of trust. They are akin to a person jumping in front of a parade thinking they are leading it. The route was set well before they jumped in front.
  • The leader is followed out of shear curiosity. “What will she do next? This should be entertaining!”

Leaders build trust!

As you know trust does not develop overnight. It takes time and consistency. How do they do it? By executing four very clear steps.

  • Leaders set the example
  • Leaders set and enforce the standard
  • Leaders build and sustain morale
  • Leaders exhibit moral and physical courage

A few thoughts on each element.

Set the example

Leaders who are exemplars of the expectations of subordinates build credibility. Being an exemplar does not entail doing the job of subordinates. It entails demonstrating the expectations such as; being on time for meetings, professionalism, attention to detail, treating everyone with respect, admitting mistakes, being transparent, and living by the vision, mission, and values of the organization. Credible leaders set an airtight example for others to follow.

Set and enforce the standards

Setting the standard is easy, the enforcement proves difficult for many or at least uncomfortable. Why is this so difficult? The feedback from inexperienced leaders is the accountability discussion feels like you are being mean or I don’t want to be confrontational. There is nothing mean or confrontational about it. You communicated your expectations, set performance metrics, and standards of professional behavior. You are doing your job, they are not.

The reaction from experienced leaders is that not holding individuals to the standards, only lowers the standards. Worse yet is being inconsistent with accountability. Holding one group/individual to a standard and not another erodes your credibility. Your audio must match the video, if you state you will ensure individuals meet the standard then do it and be consistent.  Otherwise you will be sowing seeds for low performance, low respect, discontent, and a cynical culture.

Set and enforce the standard and you will likely have the performance and respect you expect. Of course, how you enforce the standard has an impact. Accountability can be calm and professional.

Build and Sustain Morale

If you are the leader you own everything under your umbrella; cost, schedule, and performance. Part of performance is morale. Think of the best boss you ever worked for. What did that leader do for you and those around you? Working in an engaging environment that gets the best out of everyone is infectious and attracts talent. This does not have to be ping pong tables and happy hours. What are you doing to first, understand the current state of morale in your organization is and second, to positively build it and sustain it?

Exhibit Moral and Physical Courage

The physical courage clearly comes from the military aspects of my source however, in some lines of work it fits. Law enforcement and first responders come to mind immediately. If you lead individuals who you send into harm’s way, you better be able to do what you ask of them. You know it if it applies.

Moral courage fits every leader. But what is it? Let’s call it the ability to stand up to moral wrongs and make the hard decisions. It often feels like sticking up for the little guy, an injustice, or speaking truth to power. Some examples: calling out unethical behavior particularly the behavior of seniors, going to bat for an individual who is being treated poorly, putting a career/promotion at risk by speaking the truth, or backing an unpopular position because you believe it is right.

Put in your mind’s eye two pictures. The first, the finest example of consist morale courage in the workplace you have witnessed. How do you feel about that individual?

The second picture, the most egregious example of a moral coward. The individual who always acquiesced to the bosses’ position, rarely took a stand on issues important to the organization, and would allow other individuals to task your organization without any intervention or involvement.

Put those pictures next to each other and assess how you feel about them. Nothing more needs to be said.

Leadership is a bond of trust – without trust there is no leadership

How do you build that trust?

  • You set the example
  • You set and enforce the standard
  • You build and sustain morale
  • You exhibit physical and morale courage

On a scale of one to ten assess how you are doing in each area. Set an improvement goal and take an action to make progress. You will be rewarded with the trust and confidence of those you work with.

Did you enjoy working through this leadership tool?  Check out another leadership blog post here.

In the business world you hear constant talk of differentiating yourself and your business. How to differentiate yourself is not hard. If you are a leader you outperform your peers. If your company has a culture of leadership you will out perform your competition.

What is hard is being a leader and creating a leadership culture. What does it take? It takes starting with a solid foundation:

  1. Establishing your vision
  2. A ruthless assessment of where you are today
  3. The soul searching process of validating your values
  4. Taking consistent disciplined actions to live by and run your organization aligned with your values

Easier said than done. Do you know of any individuals or organizations that articulate and consistently live by their values? If you do, I will venture that they are high performing trusted individuals and organizations and seen as leaders.

What actions are you taking to develop yourself as a leader and develop a leadership culture for your organization? If your actions are not based on the foundation of values what is the foundation? Set a solid foundation for your actions otherwise you are destined to be in the middle of pack – just ordinary.

Leadership differentiates you and your organization from the ordinary.

You have the experience, the technical expertise, and are accountable for your people and the results of the organization. Are you fulfilling the responsibilities of the leader?

Reflect on the following:

Do you feel your responsibility as a leader? To reach a leadership position you must have a number of prerequisite skills and experiences. But to truly be a leader you must feel the responsibility of your position. Military leaders readily talk about how they feel the responsibility of keeping their charges safe. Business owners clearly feel the internal pull their responsibilities have on them. Until you feel that strain – you are not a leader you are merely in a leadership position.

Take the perspective of a subordinate; ever observe a leader who did not feel the responsibility of leadership? Put that picture in your mind and recall what it looked like. Did they truly care about the critical issues? Did they resolve challenges no matter the personal cost, or were they able to walk away with the intent to resolve it later. The responsibility of leadership is a selflessness that puts others and the mission before self.

Leaders carry the burden of responsibility and can feel its gravity. Good leaders do not buckle under the load, but shoulder it without complaint. How does your leadership responsibility feel and look? Do others see the responsibility of leadership on your face? Should they?

Do you take action on your responsibilities? At times the burden of responsibility can be paralyzing. The information is not perfect and the results not always positive, however being responsible requires taking action. Sometimes your action may be incrementally small, while other times grave and drastic. Nonetheless, action is required, based on the reality of your situation and your position as a leader. Action establishes your credibility as a leader. Fail to act and you undermine your credibility. How do you act on your responsibilities?

Do you own your responsibilities?  You alone are responsible for your decisions, actions, and inactions as a leader. Ever experience a leader who would not take responsibility for their own decisions or lack thereof? How do your subordinates talk about you in this area? Respect is garnered by taking responsibility.

There are many facets of being a leader, with few being more important than accepting and acting on the responsibilities of leadership. How did you do with this short reflection? If you don’t feel the weight of your leadership responsibilities, if you don’t act on them, and own them, you are not a leader. You are merely standing in front of a group.

 

On this Martin Luther King Day it is good to reflect on those who had an impact on you.

Is there a mentor that has affected your development as a leader? If you are a true leader you likely have had at least one. It is also likely that your mentor provided guidance, advice, and an example for you through a close comfortable relationship.

Now reflect on the individual that has had the most profound impact on your growth as a leader.

  • Was that a close comfortable relationship?
  • Were their words always encouraging?
  • Did the individual present challenges, conflict, and push you to struggle?

If your definition of a mentor is one who fosters your growth as a leader, look around and you may find some atypical mentors pushing you to new heights. Whether the relationship is close and comfortable or formal and edgy, accept the lessons they provide and thank them.

 

Leadership Reflection: Where are you going?

Create a vision of your future self as a leader one year from today.

  • Describe your future self in terms of leadership capacity, skills, and knowledge.
  • Will your current path get you there?

Ryan Lotche is the latest high-profile victim of poor decision making or more simply “himself”. One night of bad decisions influenced by one, or a combination of the three elements – sex, alcohol, and/or “after midnight.” derailed his success story. Rather than celebrating his Olympic successes that he worked daily over the course of years to achieve, he is dealing with the fallout of one night lying on camera, embarrassing the United States, and losing endorsements.

Of course there are other missteps such as greed and power that bring down leaders. However, those elements have a more premeditated and long-term process of destruction. What I am referring to here are individuals who in one night precipitate their world crashing down around them. The disaster is preventable and caused solely from decisions that were made after midnight, and influenced by sex and/or alcohol.

I contend that an individual not only has the potential to have their judgment clouded by sex, alcohol, and after midnight, but as you combine the elements the risks increase exponentially. My evidence is purely anecdotal however; you may have anecdotes that also support my point. Think of several people you know that had a good thing going such as a career, family, relationship, or business venture derailed by a one-time event. What were the causal factors? Were sex, alcohol, and a decision “after midnight” part of the equation?

To be clear here are my definitions to fit the context:

  • Sex: merely the act of pursuing the opposite sex qualifies as sex in this context
  • Alcohol: being under the influence and over the legal limit to drive
  • After midnight: making decisions after 2400 hours local time

Lets look at an example: It is Friday afternoon and the group you lead decides to have an impromptu celebration. Your announcement that the company was awarded the contract that consumed the team for two weeks was greeted with cheers. The celebration starts at happy hour, the drinks flow and everyone is having a good time. Those that try to leave get pressured to stay for dinner. There is plenty of wine and toasting at dinner and as dinner ends the group starts coming up with ideas for what is next that night. It’s getting late, many have had too much to drink, and someone says: “Let’s go across the street to that bar with the band and dance floor.”

Have a picture in your mind? What happens next is up to your imagination or experience. Some possibilities:

  • Nothing negative occurs everything works out fine.
  • A drunken coworker gets in their car and drives home.
  • Someone says something to a coworker that is inappropriate.
  • Someone misses an event with a significant other?
  • Photos of the group and individuals are posted on Facebook and Instagram.
  • Someone streams portions of the event on Periscope.

So what’s the big deal you say, your team is just celebrating a professional success. You are right and a well deserved one. But as a leader what are your roles and responsibilities to yourself, your team, and the organization?

Leaders manage many risks to ensure success, to navigate challenges, and to meet high levels of performance. As professionals they constantly prepare for contingencies, they know their responsibilities, and are ready to fulfill their role 24/7. If that is true, how is it then that leaders from the lowest levels to CEO’s have fallen prey to poor judgment outside the confines of daily routines?

Do decision-making, risk management, and training for scenarios outside of the confines of daily routines have the correct priority in your leadership training and education? Leaders’ decisions 24/7 have an affect at a personal, a professional, and an organizational level. Just ask the Ryan Lochte and the US Olympic Committee.